Questions about My Bill

Written by Access Health CT | Published November 24th, 2021 | Updated November 24th, 2021

Your first bill will be sent from the insurance company you choose (Anthem or ConnectiCare Benefits, Inc.) about 5-10 days after your enrollment status is Initiated. Your insurance policy will not go into effect until you make your first payment. The payment must go directly to your insurance company, not Access Health CT. You may use your ID card after your payment has been processed by the insurance company.


If you do not receive a bill within 5-10 days after receiving a successful enrollment notice from Access Health CT, contact your insurance company. If you need to change your address, you can either call us at 1-855-805-4325 (TTY 1-855-789-2424 or contact us with a relay operator) or report the change online. For directions on how to change your address online, click here.  

If you have a question about whether a payment has been received or applied (or how long it takes to process), call your insurance company or visit them online.


For Anthem, call 1-855-738-6644 or visit  Anthem.com


For ConnectiCare Benefits, Inc., call 1-800-251-7722 or visit chooseconnecticare.comYou can also visit one of the ConnectiCare centers.


Contact your insurance company or read your bill to find out when payments are due.