When you apply for health or dental coverage through Access Health CT, you may be asked to provide documentation to verify certain information you included in your application. If we need any verification document(s)from you, we will notify you while you apply OR send you a letter after you submit your application. This article has general information about verification documents. Here is a list of documents you can submit and instructions for uploading documents. If you still have questions, find help or call us at 1-855-805-4325 (TTY 1-855-789-2428 or contact us with a relay operator).
If you receive a letter from us asking you to submit verification documents to confirm your eligibility for healthcare coverage and/or financial help, that means that we need to hear from you as soon as possible! This letter will tell you what kind of verification information we need – such as proof of income, identity, citizenship, or immigration status. Check your mailbox, or sign in to your account to check your online inbox.
Even if you have enrolled and started using your plan, you may lose your coverage or financial help if we don’t receive the verification document(s) that we need to confirm your information.
How long do I have to submit my verification document(s)?
The letter we send you will state the deadline for submission of your verification document(s). Your deadline will depend on the type of eligibility verification you must complete:
- Special Enrollment Period eligibility verifications: You must provide proof of your Qualifying Life Event within 30 days, and you may need to send additional information within 90 days if requested. For more information about Special Enrollment Period eligibility verification, click here.
- All other eligibility verifications: You generally have up to 90 days from the date you enrolled in your plan to submit the document(s) Access Health CT has requested. However, it is important to resolve open verification issues as soon as possible.
Please refer to the letter(s) you have received from us for more information about your verification requirement(s) and deadline(s).
How to Submit Verification Documents to Access Health CT
The letter we send you will include instructions on submitting verification document(s) to Access Health CT. You have options!
- If you have an online account, you can upload documents electronically at AccessHealthct.com (Sign in and click on "See What I Need to Provide"). You can scan and upload documents, or use your mobile phone to upload photos of your documents. Click here for further instructions on how to upload documents.
- You can mail the document(s) to us using the cover sheet and envelope that are included in that letter. Submit copies of your documents, not originals. (If you need a copy of the barcode and cover sheet sent by Access Health CT, sign in to your account and click "See What I Need to Provide" to search for the message). Mail the document(s), cover sheet, and envelope to Access Health CT, P.O. Box 670 Manchester, CT 06045-0670.
What Should I Do if my Documentation Fails the Verification Process?
If we can’t verify what you attested to in your application based on the documentation you submit, then we will alert you that the document(s) failed verification, and ask you re-submit your document(s). If this occurs, you’ll receive a notice from us in your online account inbox with the subject line “Verification Failed.” If help is needed, our Call Center can help advise you why the document(s) failed and the next steps you need to take. You may need to update your application with the latest information. In order to avoid any impact to your coverage and/or financial help, you must take action.
If you have questions about what verification document(s) to provide, click here for more information.