How Do I Cancel My Coverage?

Written by Access Health CT | Published September 25th, 2023 | Updated September 25th, 2023

Customers enrolled in a Qualified Health Plan (QHP) coverage can cancel their coverage online or by phone with Access Health CT. However, if any member of the household has HUSKY Health coverage (Medicaid/Children's Health Insurance Program) you must call Access Health CT to cancel your coverage. 

 How to Cancel QHP Coverage

Requests to end your coverage must go through Access Health CT directly. These requests cannot be processed by your insurance company.

You can cancel your Qualified Health Plan by calling us at 1-855-805-4325, or if you have an online account you can cancel your health insurance coverage by signing in to your account and clicking "Additional Actions", and then clicking "End My Coverage".

The Date You Contact Us or Cancel Your Coverage Is Important

Coverage is typically terminated at the end of the month in which Access Health CT receives the cancellation request. However, you can request to terminate coverage back to the end of the prior month as long as you make your request before the last day of the month (see example below). One exception is in the case of death of an enrollee where the end date of coverage is the date of death. 

For example, 

  • Customers can request to cancel their coverage as of 9/30/22 as long as they request cancellation by 10/30/22 (10/31/22 would be too late!)


If you need a coverage termination letter, please contact your insurance company.