Online Account Access

Written by Access Health CT | Published August 20th, 2021 | Updated August 20th, 2021

Online Account with Access Health CT


Having an online account can make managing your application easier. We encourage you to set up an online account when you apply through Access Health CT, and we are here to help you link your current application with your new online account. 


Key Account Information: 

You will need to know the following information in order to set up and/or access your online account. 

  • User ID: The User ID is a unique identifier that you create  and use to  sign into your account.  Important: The User ID cannot match one currently in use.  The User ID must be between 5 and 15 characters made up of letters and/or numbers.

  • Password: Your password must be 9 to 15 characters with at least one number, one uppercase letter, one lowercase letter, and one special character (i.e.! #, %). For security reasons, you may be prompted to change your password when signing into your account throughout the year. 

  • Email Address: When you set up an online account, you will need to provide an email address. If you ever need to retrieve your User ID or Password, you will need access to this email address. 

  • Security Questions: Please select 4 different questions and answers. You will be asked these questions if you forget your login information.

  • Application ID: [Previous Applicants Only] The Application ID number is on the Eligibility Determination notice that we mailed to you after you applied. You will need this ID number to link your existing application to your online account. 


Creating an Online Account

  1. Create an Account at AccessHealthCT.com 

  2. Enter your First Name and Last Name  exactly as they appear on your legal documentation (such as state issued ID, license, Social Security Card, or Green Card)

  3. Provide your Email Address. Make sure you have access to this email account; you will receive important messages related to your Access Health CT online account. 

  4. Create a Password. Your password must be 9 to 15 characters with at least one number, one uppercase letter, one lowercase letter, and one special character (i.e.!, #, %). 

  5. Complete the Security Questions. Please select 4 different questions and answers. You will be asked these questions if you forget your login information.

  6. Security Image. You must check the box to proceed and complete the reCAPTCHA security verification. 

  7. User Acceptance Agreement. You must check the box to proceed. Click here to view the agreement.

  8. Click Create Account. 


Linking Online Account with Existing Application

Follow these steps to link your online account with a current application. Make sure you use your most recent application.

  1. Sign in and click on 'Add Existing Application' under Quick Links. 

  2. Enter the following information– this must match what is included in your application and in the Eligibility Determination Notice that we mailed to you:

  3. First Name and Last Name

  4. Date of Birth

  5. City

  6. State

  7. Zip Code

  8. Your Application ID number (The Application ID number is on the Eligibility Determination notice that we mailed to you).  

  9. Click “Submit”.

  10. Review your information.

After you add the application to your account, you will see the status of your plan and have the option to report changes, renew coverage, upload documents and view notices in your inbox. 


If you require assistance with adding the application to your account or have questions, please call 1-855-805-4325 (TTY 1-855-789-2428). Make sure you have your Application ID and household information ready!


Signing into Your Online Account

Sign In Here. You will need your User ID and Password to access your account. If you lost or forgot your information, you can take steps to regain access to your account. 


Account Inactivity & Required Password Resets

  1. We established security standards for our website that require you to change your password periodically throughout the year or when you do not access your account regularly. This is in place to help protect your personal information. 
  2. When you Sign In to your account after a long period of time, you may be asked to change your password. 


  1. Enter your User ID and Password correctly, and you will be prompted on the next screen to enter your Old Password (the one you just used to sign in) and to establish a New Password. Remember, your password must be 9 to 15 characters with at least one number, one uppercase letter, one lowercase letter, and one special character (i.e.!, #, %).


  1. Click “Submit”, and you should have access to your account again! 


Forgot User ID

  1. The User ID is a unique identifier that you create and use to sign into your account.


  1. To retrieve your User ID, you will need the email address associated with your account. 


  1. Visit AccessHealthCT.com, click “Sign In” and then click “Forgot Your User ID or Password?”


  1. Enter your Email Address. We will send you an email with your User ID. The email message has the subject line “Account Information from Connecticut Health Insurance Exchange” from the sender accountadministration@ct.gov.

If you do not have an email address associated with your HIX account or have forgotten both your User ID and Email, please call us at 1-855-805-4325. If you are deaf or hearing impaired, you may use the TTY at 1-855-789-2428 or contact us with a relay operator. 

Forgot Password

  1.  There is no way to retrieve your Password, you must reset it. You will need your User ID in order to reset your Password, and you will need access to the email address associated with your account. 


  1. Visit AccessHealthCT.com, click “Sign In” and then click “Forgot Your User ID or Password?”


  1. Enter your User ID, and we will send you a link by email to reset your password. If you do not have an email address associated with your account, you will need to answer your security questions. 

(If you have also forgotten your User ID, you can use your account email to request your User ID by email.)